BOUK GUEST

Online Check-In/Out:

Guests can complete the entire process digitally, providing mandatory government data and receiving all essential details such as entry codes, dates, and addresses via automated email or SMS.

Digital Keys:

Guests can securely access their rooms with unique digital keys delivered via SMS or email, eliminating the need for physical keys.

Self-Service Check-Out:

Provide guests with an effortless check-out process that allows them to settle payments and receive invoices digitally.

Smart Lock Integration:

Secure access management with unique door codes for each booking, ensuring smooth contactless entry.

Pre-Stay Communication:

Automated emails or SMS notifications to provide essential booking details, upgrade offers, and local recommendations.

In-Stay Messaging:

Real-time updates, service promotions, and personalized recommendations to enhance guest satisfaction.

Post-Stay Follow-Ups:

Encourage reviews, promote loyalty programs, and offer return incentives via automated communication.

Live Chat Support:

Allow guests to communicate with property staff in real-time for immediate assistance and inquiries.

Custom Notifications:

Keep guests informed about upcoming events, dining options, or temporary service disruptions such as maintenance in the spa area.

Why it Stands Out:

– Increases guest engagement and satisfaction through proactive communication.

– Creates upselling opportunities with automated service recommendations.

– Reduces manual follow-ups by automating key interactions.

Pre-Stay Upselling:

Promote add-ons such as room upgrades, breakfast packages, spa treatments, and excursions at the time of booking.

In-Stay Service Promotions:

Suggest relevant services like late check-out, room service, or guided tours based on guest behavior and preferences.

Why it Stands Out:

– Drives additional revenue with targeted offers.

– Enhances the guest experience with personalized recommendations.

– Provides a seamless and intuitive upselling process.

Booking Management:

Guests can change or cancel their reservations directly through the app.

Door Access Control:

Open doors using the web app without needing a physical key.

Service Requests:

Place in-room dining orders, book spa treatments, and request housekeeping services directly from the app.

Temperature Control:

Guests can manage sauna or room temperature settings via the app for a personalized experience.

Why it Stands Out:

– Enhances guest autonomy with full control over their stay.

– Reduces staff workload by automating service requests.

– Provides a modern, mobile-friendly experience for tech-savvy travelers.

Loyalty Program Integration:

Reward repeat guests with discounts, special offers, and exclusive perks based on their stay history.

Guest Profiles & Preferences:

Store guest preferences, such as favorite room types and dietary requirements, for a tailored experience.

Special Return Offers:

Automated reminders and special incentives to encourage repeat visits.

Why it Stands Out:

– Enhances guest loyalty with tailored rewards and incentives.

– Strengthens brand reputation and encourages positive reviews.

– Provides a personalized experience that keeps guests coming back.

Smart Lock Integration:

Secure and unique access codes for each booking.

Automated Door Code Delivery:

SMS and email notifications with door codes upon check-in.

Multi-Level Access:

Assign separate access levels for different property areas (e.g., main entrance, gym, spa).

Why it Stands Out:

• Enhances security with contactless and unique access solutions.
• Reduces lost key incidents and administrative workload.
• Offers flexibility for managing guest access across multiple property areas.